Frequently Asked Questions

Madam Shine offers a range of cleaning services including residential cleaning, commercial cleaning, carpet cleaning, window cleaning, and more.

The cost of Madam Shine's services varies depending on the type of service, the size of the area to be cleaned, and the frequency of cleaning. Please contact us for a free quote.

Yes, all of Madam Shine Cleaning Services's cleaners are fully licensed and insured for your peace of mind.

Our cleaning technicians typically work in teams of two, but occasionally more cleaning technicians may be needed due to the complexity of work or busy schedule. We do our best to limit the rotation of cleaning technicians in homes while still providing sufficient cross-training to our cleaning technicians. If a client has a preferred technician, please let us know or request them when booking.

We love pets! We will gladly work around pets, just let us know about your pets when booking. We ask that the pet's indoor activity be limited (crate, leashed, or placed in another room) for cleaning efficiency and safety for our technicians.

If your pet becomes anxious or presents a safety concern, our technicians reserve the right to leave the premises. Our employees are instructed not to enter a house if they believe an animal is a threat. Please note: pets may behave differently if a family member is not present. If our cleaning technician is not able to service the home due to aggressive pets, our cancellation policy will apply. 

We have the equipment and products needed to thoroughly clean our clients’ homes. If clients would like us to use their products, we request they let us know at the time of booking and or when the cleaning technicians arrive. Note that we are not responsible for any damage associated with using the cleaning products requested. 

When this request is made, we ask that clients have the cleaning chemicals and supplies readily available so the cleaning technicians can perform services upon arrival. 

We strive to be the best cleaning service in the area, but there are jobs that we're not equipped to do. This includes mold removal, cleaning ‘hoarding homes’, areas containing excessive human and animal bodily fluids such as blood, feces, vomit, cat litter boxes, bird cages, and urine or other excretions. 

The Standard cleaning service is most suitable for homes that have been professionally cleaned less than three months ago. This is a thorough cleaning where our Cleaning Technicians disinfect surfaces, dust and wipe down furniture, clean appliances, scrub bathrooms, make beds/change linnens, empty trashcans, and vaccum and mop floors/carpet throughout the house.

If a home hasn't been professionally cleaned in more than three months, a Deep Clean is your best option. Deep cleans also include oven cleaning, dish-washer cleanings, interior doors, baseboard spot treatment, picture frames, vaccuming upholstered furniture, scrubbing bathroom grout and tile, and cleaning interior windows up to six feet. We also recommend a Deep Clean for spring or quarterly cleanings.

Move-In/Out cleanings, as the name suggests, are best to prepare a home for new residents. In addition to the deep clean option, it includes cleaning inside cabinets and drawers, as well as inside the refrigerator. 

We ask that you take a few minutes to tidy up to allow cleaning technicians easy access to the areas and surfaces to be cleaned, including doors, countertops, tabletops, etc.

If you’d like our cleaning technicians to do these tasks for you, please call/text/email us in advance so your cleaning fee can be adjusted for the additional time.

If possible, please also move to another room while it is being cleaned during services. This will allow for a faster and more thorough cleaning.

If clients prefer, our cleaning technicians may use their vacuum. In such cases, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it.  When a client prefers we use their vacuum and it is inoperable, that may impact our ability to render vacuuming services. 

We request a minimum of 24 hours advance notice in case of cancellations or reschedules for any reason. Otherwise, our clients may incur a $70 cancellation fee. 

For safety and liability reasons, our cleaning technicians cannot climb higher than a step stool or perform work on the outside of the home. Technicians cannot move objects more than 35 pounds. If clients would like them to clean behind heavy objects, we ask that they please be moved before cleaning.